Refund policy

At Mediwares, we specialize in providing high-quality medical equipment and healthcare products designed to support your daily needs. We strive to deliver a reliable shopping experience and transparent customer service. This policy outlines the conditions, timelines, and procedures for returns, exchanges, and refunds.

This policy applies only to purchases made through the official Mediwares website: www.mediwares.com

1. Return Eligibility

To be eligible for a return or exchange:

• The request must be made within 30 days of delivery
• The product must be unused, unopened, and in its original packaging
• All accessories, safety seals, and labels must be intact
• Proof of purchase (order number, receipt, or email confirmation) is required

Once a return is authorized, the item must be shipped back within 14 business days.

Customers are responsible for ensuring returned items are securely packaged. Items damaged during return transit due to improper packaging may not be eligible for a refund.

2. Return & Refund Scenarios

Exchange Requests

• Eligible within 30 days of delivery
• Processed after the returned item is received and verified

Change of Mind

• Accepted within 30 days of delivery
• Product must be unused and sealed
• The customer will bear return shipping costs

Faulty or Defective Items

• Must be reported within 48 hours of delivery
• Photo or video proof is required
• Eligible for a free replacement or full refund, based on verification

Damaged Products

• Must be reported within 48 hours of delivery with supporting images
• A replacement or refund will be provided after review

Wrong Item Received

• Must be reported within 48 hours of delivery
• A free return will be arranged, and the correct item will be shipped

Item Not Delivered

• Contact us within 7 days after the expected delivery date
• We will investigate and provide a replacement or full refund, if applicable

3. Return Process

To initiate a return:

• Email us at support@mediwares.com
• Provide your Order ID and reason for return

Once approved, we will provide instructions for returning the item.

Return shipping labels are provided only for defective, damaged, or incorrect items.

4. Refund Processing

• Refunds are processed after the returned item is received and inspected
• A confirmation email will be sent once the refund is approved
• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to reflect

5. Order Cancellation

• Orders can be cancelled before shipment for a full refund
• Once shipped, orders cannot be cancelled

6. Return Period Limit

Returns are accepted only within 30 days of delivery.

Requests made after this period will not be accepted.

7. Business & Contact Information

Business Name: Mediwares
Email: support@mediwares.com
Phone: (888) 899-9022
Address:
100 Galleria Pkwy #4500
Atlanta, GA 30339
United States

8. Need Help?

If you have any questions regarding returns or refunds, please contact us at support@mediwares.com. Our team is here to assist you.