Mediwares Portable Otoscope and Ophthalmoscope set

At Mediwares, we specialize in delivering high-quality medical equipment and healthcare products with a focus on transparency, reliability, and timely delivery. This policy outlines our shipping process, timelines, and responsibilities.

This policy applies only to purchases made through the official Mediwares website: www.mediwares.com

1. Shipping Coverage

We currently ship within the United States only.

Orders placed with delivery addresses outside the United States will not be processed.

Customers are responsible for providing accurate and complete shipping details at checkout. Orders with incorrect or incomplete addresses may be delayed or cancelled.

2. Order Processing

• Orders are processed within 1–5 business days after order confirmation
• Orders are not processed on weekends or public holidays
• Once processed, orders are dispatched through our shipping partners

3. Shipping Costs

• Shipping charges (if applicable) are clearly displayed at checkout before payment
• Free shipping may be offered on selected products or promotional campaigns
• No additional or hidden shipping charges will be applied after checkout

4. Delivery Time

Estimated delivery timelines after dispatch:

• United States: 1–7 business days

Delivery timelines may vary based on location, courier service availability, weather conditions, or other external factors beyond our control.

5. Shipping Partners

We use reliable courier partners to ensure safe and timely delivery of your orders.

6. Order Tracking

• A tracking number will be sent to your registered email once your order is shipped
• Tracking allows you to monitor the status of your shipment in real time

7. Tracking Activation

• Tracking details are typically activated within 24–48 hours after dispatch
• Updates may take additional time depending on the courier system

8. Delays, Missing, or Lost Shipments

If your order is delayed, marked as delivered but not received, or appears lost:

• Contact us at support@mediwares.com
• Provide your Order ID and relevant details

We will investigate the issue with the shipping partner.

If the shipment is confirmed as lost, a replacement or full refund will be provided at no additional cost.

9. Order Cancellation

• Orders can be cancelled before shipment for a full refund
• Once shipped, orders cannot be cancelled

10. Business & Contact Information

Business Name: Mediwares
Email: support@mediwares.com
Phone: (888) 899-9022
Address:
100 Galleria Pkwy #4500
Atlanta, GA 30339
United States

Working Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)

11. Need Help?

For any shipping-related questions, please contact us at support@mediwares.com. Our team is here to assist you.